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Terms of Service

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These Terms of Service (“Terms”) govern your use of https://proudjersey.com (the “site”) and any purchase you make from Proudjersey (“Proudjersey”, “we”, “us” or “our”), of 525 Gardner Way, Clifton, CO 81520, United States. By using the site or placing an order, you agree to these Terms and to the policies they refer to, which form part of them. Please read them carefully. Nothing in these Terms limits any rights you have under consumer protection laws that cannot be excluded or limited by contract, including consumer guarantees in Australia and New Zealand and statutory rights in Canada and the United States.

Key points

  • Prices are in US dollars, and the total, including any tax, is shown at checkout before you pay. Shipping is free to the United States, Canada, Australia and New Zealand.
  • We accept your order when we send the order confirmation email.
  • Every product can be returned within 60 days of delivery, and approved refunds reach your original payment method within 7 calendar days.
  • Orders can be cancelled or changed free of charge within 24 hours, as long as they have not shipped.
  • Our designs, photos and text belong to us; our jerseys are original designs and are not affiliated with any league or team.
  • Questions about these Terms go to [email protected].

1. About these Terms

These Terms apply to every visit to the site and every order placed through it, whether you check out as a guest or with an account. The following policies also form part of these Terms, and where they give more detail on a topic, that detail applies:

If anything in these Terms conflicts with a specific policy listed above, the more specific policy applies to that topic.

2. Using the site

You may use the site to browse our jerseys, get information and buy products for your own use, including as gifts and for teams or groups you belong to or organise. To place an order you must be old enough to form a binding contract where you live, or have the permission and supervision of a parent or guardian who accepts these Terms on your behalf.

If you create an account, you are responsible for keeping your login details confidential and for activity under your account. Tell us straight away at [email protected] if you believe someone else has accessed it. We may suspend or close an account that is used in breach of these Terms, for example for fraud, but we will still honour your rights for any order already placed.

We work to keep the site available and accurate, but it may occasionally be unavailable for maintenance, updates or reasons outside our control. We may change, add or remove features, products and pages at any time.

3. Our products

3.1 Descriptions and images

We try to describe and show every jersey accurately, including its style, colours, design and available sizes. Colours can look slightly different on different screens, and some images may be digital previews of a design rather than photographs of the exact item. Where a product page shows garment measurements, they are given as a guide and small variations can occur between individual items. If a jersey you receive is materially different from its description, you are entitled to a remedy under our Refund Policy, including a full refund or a free replacement.

3.2 Sizes

Our jerseys are offered in adult sizes S, M, L, XL, 2XL, 3XL, 4XL and 5XL, subject to availability for each design. Sizing guidance is published in our Size Guide. Choosing a size is your decision, and if it turns out to be wrong you can exchange the item within 60 days of delivery under our Returns & Exchanges Policy.

3.3 Original designs and no affiliation

Our jerseys are original sports-style designs. They are not official, licensed or endorsed products of any professional league, team, player or event, and nothing on the site should be read as suggesting otherwise. Any colours or generic sports features on our jerseys, such as stripes, piping or numbers, are used as common elements of sportswear.

3.4 Personalisation

Where a product offers personalisation, such as a name or number, you are responsible for the text you provide. You must not request text that infringes anyone’s trademark, copyright or other rights, that uses another person’s name without permission, or that is offensive or unlawful. We may refuse or cancel, with a full refund, any personalisation request that does not meet these rules, and we will tell you why. Personalised items remain covered by our return policy for damage, defects and our own errors.

3.5 Availability

All products are offered subject to availability. Showing a jersey on the site does not guarantee that every size is in stock at every moment. If an item you ordered becomes unavailable, we will tell you promptly and offer an alternative or a full refund.

4. Prices

All prices are shown in US dollars (USD). Prices may change at any time, but a change never affects an order we have already accepted. The price, any discount, shipping (free to the United States, Canada, Australia and New Zealand) and any applicable sales tax are shown at checkout before you pay. Import duties, taxes and customs fees charged by Canada, Australia or New Zealand on arrival are not included in our prices and are paid by the recipient, as explained in our Shipping & Delivery policy.

If a product is shown at a clearly incorrect price because of an obvious error, for example a typing mistake that lists a jersey for a fraction of its normal price, we are not required to supply it at that price. In that case, we will contact you before shipping and either correct the order with your agreement or cancel it with a full refund, which reaches you within 7 calendar days.

5. Orders and acceptance

When you place an order, you make an offer to buy the products in your cart on these Terms. After you place it, we send an email confirming that we have received your order and accepted it; a contract between you and Proudjersey is formed when we send that order confirmation. Please check the confirmation and contact us straight away if anything is wrong.

We may decline or cancel an order, and refund any payment in full, if:

  • we suspect the order is fraudulent or the payment cannot be verified;
  • the delivery address is outside the countries we ship to or cannot be served by the carrier;
  • the product is unavailable or was listed with an obvious pricing or description error;
  • the order, including any personalisation, breaks these Terms or the law;
  • the quantities ordered suggest the products are intended for resale without our agreement.

If we cancel an order, we email you and explain why where we can, and the refund reaches your original payment method within 7 calendar days.

6. Payment

You agree to pay the total shown at checkout using one of the payment methods offered there. The available methods are those displayed at checkout for your order; we only display methods that are connected and working. Payments are processed by our payment provider, and we do not store full card numbers. Your payment method is charged when you place your order. If a payment is declined or reversed, we may cancel the order. More information is on our Payment Methods page.

If you believe you have been charged incorrectly, please contact us first so we can put it right quickly. Contacting us does not affect your rights with your bank or card issuer.

7. Shipping, delivery and risk

We ship to the United States, Canada, Australia and New Zealand only. Orders are prepared within 1–3 business days, and the carrier’s transit time is estimated at 3–7 business days. Delivery dates are estimates, not guarantees, and the full details are in our Shipping & Delivery policy.

You are responsible for giving us a complete and accurate delivery address. We are responsible for your order until it is delivered to that address. If a parcel is lost in transit, or arrives damaged, we will replace it or refund you in full as described in our Shipping & Delivery and Refund policies. Ownership of the products passes to you on delivery.

For orders to Canada, Australia and New Zealand, you are the importer of the goods, and any import duties, taxes or customs fees charged by your country are your responsibility. If you refuse to pay them and the parcel is returned to us, we refund the price of the products once the parcel arrives back with us.

8. Returns, exchanges and refunds

You may return or exchange any product within 60 days of delivery, for any reason, under our Returns & Exchanges Policy. Approved refunds are processed and reach your original payment method within 7 calendar days of approval under our Refund Policy. Return postage is free where a product is damaged, defective, not as described or the wrong item; for change-of-mind returns and size exchanges, you pay the cost of sending the item back and we pay to ship any exchange item to you. We never charge restocking fees.

These voluntary return rights are in addition to, and do not reduce, any rights you have under consumer law, such as rights relating to faulty goods or goods that do not match their description.

9. Cancellations and changes

You may cancel or change an order free of charge within 24 hours of placing it, provided it has not been handed to the carrier, by contacting us as described in Cancel or Change an Order. After that, we will still try to accommodate requests until the order ships. Once an order has shipped, it can no longer be cancelled, but you may return it under the Returns & Exchanges Policy. Refunds for cancelled orders reach your original payment method within 7 calendar days of our confirmation.

10. Your consumer rights

Depending on where you live, consumer laws may give you rights that apply in addition to these Terms and that cannot be excluded:

  • Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  • New Zealand: where you buy as a consumer for personal use, you have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which these Terms do not limit.
  • Canada: provincial consumer protection laws may give you additional rights, including rights relating to internet sales contracts, which these Terms do not limit.
  • United States: implied warranties and other rights under federal and state law apply to the extent they cannot be disclaimed.

Where these Terms limit or exclude our liability, those limits apply only to the extent permitted by the law that applies to you.

11. Discounts and promotions

Discount codes and promotions apply only as described in their own terms, for example the products covered, a minimum spend or an end date. Unless stated otherwise, codes cannot be exchanged for cash, cannot be combined with other offers and can be used once per order. We may end or change a promotion at any time, but a change never affects an order already accepted. If you return an item bought with a discount, the refund is the amount you actually paid for that item, as explained in our Refund Policy. We may cancel orders that use codes obtained or used in breach of their terms.

12. Reviews and content you submit

If you submit a review, rating, photo, comment or other content (“your content”), you confirm that it is honest, based on your genuine experience, lawful, and your own work or shared with the permission of everyone who appears in it or owns rights in it. Your content must not be defamatory, offensive, misleading, or infringe anyone’s rights, and must not contain personal information about other people without their consent.

You keep ownership of your content. By submitting it, you give Proudjersey a non-exclusive, worldwide, royalty-free licence to use, display, reproduce and adapt it (for example, resizing a photo) on the site and in our marketing, with credit where appropriate. You can ask us to remove your content at any time by emailing us, and we will remove it from the site within a reasonable time. We may decline or remove content that breaks these rules. We never publish fake reviews and we never edit reviews to change their meaning.

13. Intellectual property

The site and its content, including the Proudjersey name and logo, jersey designs, artwork, photographs, product descriptions, guides, page layouts and code, belong to Proudjersey or our licensors and are protected by intellectual property laws. You may view and print pages for personal, non-commercial use and share links to them. You may not copy, reproduce, sell, republish or create derivative works from our content or designs, or use our name or logo in a way that suggests a connection with us, without our written permission. See our Intellectual Property Policy for permitted uses and how to request permission, and our DMCA page for how to report copyright infringement.

14. Acceptable use

When using the site, you must not:

  • break or attempt to break the site’s security, access accounts or data that are not yours, or test the site for vulnerabilities without our written permission;
  • use bots, scrapers or other automated tools to access, copy or monitor the site, other than normal search engine indexing;
  • interfere with the site’s operation, for example by overloading it or introducing malicious code;
  • place fraudulent orders, use payment methods you are not authorised to use, or abuse discount codes, returns or refunds;
  • impersonate any person, or use the site to send spam or unlawful, harmful or offensive material;
  • use the site for any purpose that is unlawful or prohibited by these Terms.

We may suspend access, cancel orders and take other appropriate action, including reporting to the authorities, if we reasonably believe these rules have been broken.

15. Links to other websites

The site and our emails may contain links to websites run by others, such as carrier tracking pages or payment providers. We do not control those websites and are not responsible for their content, availability or privacy practices. Your use of them is governed by their own terms.

16. Disclaimers

We provide the site “as is” and “as available”. To the extent permitted by law, we do not promise that the site will always be available, uninterrupted, error-free or free of viruses, or that information on it, other than the specific commitments in these Terms and our policies, is complete or up to date. Sizing guidance, care advice and style suggestions are given for general help and are not a guarantee of fit for every individual. This section does not limit our responsibility for the products we sell or our obligations under consumer law.

17. Limitation of liability

To the extent permitted by law, Proudjersey is not liable for any indirect or consequential loss, or for loss of profits, revenue, business or data, arising from your use of the site or any order, and our total liability to you for any order is limited to the amount you paid for that order.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or under the consumer guarantees and statutory rights described in section 10.

18. Indemnity

To the extent permitted by law, you agree to compensate Proudjersey for reasonable losses, costs and expenses, including reasonable legal fees, that we suffer as a result of your breach of these Terms, your content infringing someone else’s rights, or your fraudulent or unlawful use of the site. This section does not apply to the extent a loss was caused by our own breach or negligence, and it does not apply to consumers in jurisdictions where such indemnities are not permitted.

19. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, natural disasters, epidemics, strikes, carrier or postal disruptions, customs delays, power or internet failures or government action. If such an event affects your order, we will tell you as soon as possible and do what we reasonably can to reduce the impact. If the delay is significant, you may cancel the order and receive a full refund.

20. Disputes and governing law

If you have a problem with an order or with the site, please contact us first at [email protected]. Most issues can be resolved quickly by email, and we reply within 1 business day.

These Terms are governed by the laws that apply where Proudjersey is established, without limiting any mandatory consumer protection law of the country, state or province where you live. If you are a consumer, you may bring proceedings in the courts where you live, and you keep the protection of the consumer laws that apply there. Nothing in these Terms prevents you from contacting a consumer protection authority or using an alternative dispute resolution scheme available to you.

21. General

  • Entire agreement: these Terms and the policies they refer to are the whole agreement between you and us about your use of the site and your orders.
  • Severability: if a court finds part of these Terms invalid or unenforceable, the rest remains in force.
  • No waiver: if we do not enforce a right immediately, we can still enforce it later.
  • Transfer: we may transfer our rights and obligations under these Terms to another business, for example as part of a sale, and we will make sure the transfer does not reduce your rights. You may not transfer your rights without our consent, except that a gift recipient may use the return rights described in our Returns & Exchanges Policy.
  • Notices: we may send you notices by email to the address you gave us. You can send notices to us at [email protected].

22. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes to our products, our policies or the law. The version in force when you place an order applies to that order. The “Last updated” date at the top of this page shows when these Terms last changed, and we will highlight material changes on the site.

23. Contact us

Questions about these Terms? Email [email protected], visit Contact Us or write to Proudjersey, 525 Gardner Way, Clifton, CO 81520, United States. See also our Privacy Policy and our FAQs.