Free shipping to the US, Canada, Australia and New Zealand

Help Center

Last updated:

Welcome to the Proudjersey Help Center, the locker room for every question about your order. Each section below covers one topic with a short summary of how things work and links to the page that has the full details. If you are in a hurry, start with the quick answers. If you need a person, our team replies to every email within 1 business day at [email protected].

Quick answers

  • Where is my order? Orders are prepared within 1–3 business days, then a tracking number is emailed to you. Check any time on Order Tracking.
  • How much is shipping? Free on every order to the United States, Canada, Australia and New Zealand, with no minimum.
  • Can I return it? Yes, any item within 60 days of delivery, for any reason. See Returns & Exchanges.
  • When do I get my refund? Within 7 calendar days of approval, back to your original payment method.
  • Which size should I get? Sizes run S to 5XL; measure a jersey you own and read the Size Guide.

Orders

Placing an order takes a couple of minutes: choose a jersey, pick your size, add it to the cart and check out. You receive an order confirmation email straight away with your order number, which is the key to every support request. You can cancel or change your order free of charge within 24 hours of placing it, as long as it has not shipped, and we still try to help after that until the parcel leaves us.

  • Cancel or Change an Order: sizes, designs, quantities, addresses and cancellations.
  • Order Tracking: look up your order status and learn what each status means.
  • FAQs: short answers about ordering, confirmations and team orders.

Ordering for a team or group

Put every size for your roster in one order so it ships together. Collect each player’s measurement first using the Size Guide, and if you would like us to check sizes or availability before you buy, email the list to us. After delivery, any individual jersey can be exchanged within 60 days without returning the rest of the order.

Shipping and delivery

We ship from the United States to four countries: the United States, Canada, Australia and New Zealand. Shipping is free to all four with no minimum spend. Orders are prepared within 1–3 business days and transit is estimated at 3–7 business days, so most orders arrive within 4–10 business days. Parcels to Canada, Australia and New Zealand may be charged import duties or taxes by the destination country, paid by the recipient.

  • Shipping & Delivery: costs, timings by country, customs, address accuracy and split shipments.
  • Order Tracking: statuses, carrier tracking and what to do if tracking stops updating.

Late, lost or damaged parcels

If tracking has not updated for 7 business days, contact us and we open a carrier investigation for you. If the parcel is confirmed lost or not found within 5 business days, you choose a free replacement or a full refund. Damaged on arrival? Send photos within 60 days of delivery and we replace or refund it, usually without needing the item back.

Returns and exchanges

Every Proudjersey product can be returned or exchanged within 60 days of delivery, for any reason. Contact us first for a return authorization, then send the item back within 14 days of approval. Return postage is free when an item is damaged, defective, not as described or the wrong item; for change-of-mind returns and size swaps, you pay to send the item back and we pay to ship your exchange. There are never any restocking fees.

  • Returns & Exchanges Policy: the complete process, postage table, team order returns and international returns.
  • Size Guide: choose the right replacement size before you ask for an exchange.

Refunds

Once your refund is approved, it is processed and reaches your original payment method within 7 calendar days. A refund is approved when your return passes inspection (within 2 business days of arrival), when we accept a photo claim for a damaged or wrong item, when we confirm a cancellation before shipping, or when a lost-parcel investigation ends in a refund.

  • Refund Policy: what is refunded in each situation, partial refunds, discounts and disputes.
  • Payment Methods: how refunds return to the method you paid with.

Payments

All prices are in US dollars. The payment options available for your order are shown on the checkout page before you pay, and we only show a method once it is connected and working. You are charged when you place your order. Payments are handled by our payment provider over an encrypted connection; we never see or store your full card number.

Products and sizing

Our range covers sports-style jerseys for baseball, basketball, football, hockey, soccer, softball and bowling, plus themed collections such as patriotic, holiday and seasonal, faith-inspired, and family and couples jerseys. Every design comes in adult sizes S, M, L, XL, 2XL, 3XL, 4XL and 5XL. Each sport has its own cut: hockey and football jerseys are roomy, soccer jerseys are trimmer and basketball jerseys are sleeveless.

  • Size Guide: how to measure, how each cut fits, choosing between sizes and care tips.
  • Shop all jerseys: browse the full range by sport and theme.

Looking after your jersey

Turn it inside out, wash cold on a gentle cycle and hang or lay flat to dry. Avoid high dryer heat, bleach and ironing directly over printed areas. These simple steps keep the fit and the print looking right for longer. Always follow the care label if it says otherwise.

Account and privacy

You can check out without an account unless the checkout page asks you to create one. If you do have an account, keep your password private and tell us if you think someone else has used it. We collect only the information needed to process your order and support you, and we do not sell your personal information. You can ask for a copy of your data, a correction or deletion at any time.

Copyright, trademarks and designs

Our jerseys are original sports-style designs and are not affiliated with any professional league or team. If you believe something on our site infringes your rights, we want to hear about it and we review every complete report within 5 business days.

About Proudjersey

Proudjersey is an online store for players, fans, teams and families who want sports-style jerseys without fuss: clear sizing, free shipping to four countries, a 60-day return window and real people answering email. Read more on our About Us page, or find every page of the site on our Sitemap.

Step-by-step guides

Swap a jersey for a different size

  1. Measure the jersey you received, laid flat, and decide which size would fit better using the Size Guide.
  2. Email us with your order number, the jersey and the size you want. We reserve the new size and reply with return instructions within 1 business day.
  3. Fold the original jersey with its tags, add a note with your order number and post it within 14 days using a tracked service.
  4. When it arrives, we inspect it within 2 business days and ship your new size free within 1–3 business days.

Plan a team order that arrives on time

  1. Choose the design and share the Size Guide with every player.
  2. Collect sizes and any preferences, such as room for a hoodie, in one list.
  3. Work out your timing: 1–3 business days to prepare plus 3–7 business days in transit, plus a few days of buffer.
  4. Email us the list if you would like a check, then place one order with all sizes so the roster ships together.
  5. When the parcel arrives, hand out the jerseys and collect any size problems into a single exchange request.

Report a jersey that arrived damaged or wrong

  1. Keep the jersey and packaging.
  2. Take daylight photos of the whole jersey, the problem up close and the shipping label.
  3. Email the photos with your order number within 60 days of delivery and tell us whether you prefer a replacement or a refund.
  4. We reply within 1 business day; in most cases you do not need to send anything back.

Send a jersey as a gift

  1. At checkout, enter the recipient’s name and address as the shipping address and your own details for billing.
  2. Use the order confirmation email to keep track of the order; the shipping email includes the tracking number you can share with the recipient.
  3. Let the recipient know they can exchange the size within 60 days of delivery by emailing us with the order number or your name.

Before you contact us: a quick checklist

  • Have your order number from the confirmation email ready.
  • Check your spam folder for our shipping or reply emails.
  • Look at the tracking page if your question is about delivery.
  • Prepare photos if something is damaged, defective or wrong.
  • Never include card numbers, security codes or passwords in a message.
  • If you have a deadline, such as a game, a party or a birthday, mention the date so we can factor it into our answer.
  • For team orders, put every player’s change in one message so we can solve everything in one reply.

Support at a glance

How to get help by topic
I want to… Do this Typical time
Check where my order is Use Order Tracking Instant
Change a size or address Email us with the order number Confirmed within 1 business day; free within 24 hours if unshipped
Exchange or return a jersey Open a return ticket Authorization within 1 business day
Report a damaged item Email photos and the label Replacement or refund decision within 1 business day
Ask about a late parcel Open a delivery ticket Carrier investigation up to 5 business days
Get sizing advice Send your measurements Recommendation within 1 business day
Get my money back Approved refund Within 7 calendar days of approval

Still need help?

Email [email protected], visit Contact Us or submit a ticket with a pre-filled subject line for your topic. Include your order number for anything about an existing order. We reply within 1 business day, Monday to Friday, excluding US public holidays.