Contact Us
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Whether you are a coach chasing twelve players for their sizes, a fan who wants the hockey jersey to fit over a hoodie or a gift buyer with a birthday next week, you can reach a real person at Proudjersey. This page tells you the fastest way to get help, what to include so we can answer in a single reply, which page already answers the most common questions and what to expect after you write to us.
Contact details at a glance
- Email: [email protected]
- Response time: within 1 business day (Monday to Friday, excluding US public holidays).
- Support ticket: Submit a Ticket to pick a topic and send a pre-filled email.
- Business: Proudjersey, 525 Gardner Way, Clifton, CO 81520, United States.
- Never send: card numbers, security codes or passwords. We will never ask for them.
The fastest way to reach us
Email is our main support channel, and every message is read and answered by our team. Write to [email protected] from any device. We reply within 1 business day, and most messages that arrive early on a business day are answered the same day. Messages sent on a weekend or a US public holiday are answered on the next business day, in the order they arrived, with urgent order changes looked at first.
If you prefer a guided route, our Submit a Ticket page lists every support topic with a ready-made email subject line, so your message lands with the right information from the start. Both routes reach the same team; use whichever feels easier.
We do not currently offer phone or live chat support. Keeping everything in writing means you always have a record of what was agreed, which is especially useful for team orders, exchanges and refunds.
What to include in your message
A complete first message lets us solve your request in one reply instead of three. Depending on your question, please include:
- Your order number, which is in your order confirmation email (for any question about an existing order).
- The email address used at checkout, if you are writing from a different address.
- The product name and size you are asking about, or the link to the product page.
- Clear photos if something arrived damaged, defective or different from what you ordered: the item, the problem and the shipping label.
- Your deadline, if you need jerseys for a specific game, event or gift date.
- For team orders: the list of sizes and quantities, and whether jerseys will be worn over anything such as hoodies or pads.
Please do not include card numbers, bank details, security codes or passwords in any message. We never need them to help you, and we will never ask for them by email.
Where to find quick answers
Many questions are already answered in detail on our policy pages. This table points you to the right place, and you can always email us if the page does not cover your situation.
| Your question | Best page | Key fact |
|---|---|---|
| Where is my order? | Order Tracking | Tracking number emailed when the order ships |
| How long will delivery take, and what does it cost? | Shipping & Delivery | Free to US, CA, AU, NZ; 1–3 business days processing, 3–7 business days transit |
| I want to return or exchange a jersey | Returns & Exchanges | 60 days from delivery, any reason |
| When will I get my money back? | Refund Policy | Within 7 calendar days of approval |
| I need to change or cancel my order | Cancel or Change an Order | Free within 24 hours if not shipped |
| Which size should I choose? | Size Guide | Sizes S to 5XL; measure a jersey you own |
| How do payments work? | Payment Methods | Prices in USD; options shown at checkout |
| General questions | FAQs and Help Center | Short answers with links to each policy |
| Copyright or trademark concern | DMCA and Intellectual Property Policy | Reviewed within 5 business days |
Examples of messages we can answer in one reply
Not sure how much detail to give? These short examples show the kind of message that gets a complete answer straight away.
A size exchange
“Hi, order number 1234. The XL hockey jersey is a little short in the sleeves when I wear a hoodie underneath. Could I exchange it for a 2XL in the same design? Thanks, Jamie.”
A damaged item
“Order number 1250. One of the three softball jerseys arrived with a smudge across the back print. Photos of the jersey, the smudge and the shipping label are attached. I would like a replacement in the same size (L).”
A question before ordering
“I am looking at a basketball jersey on your site. My favourite tank top measures 22 inches across the chest laid flat and 30 inches long. I like a loose fit. Which size would you recommend?”
A delivery deadline
“I would like to order four matching patriotic jerseys (M, L, XL, 3XL) to be delivered to Toronto, Canada. We need them by the 28th of next month. Is that realistic if I order today?”
Each of these includes the order number or product, the size, what you would like us to do and any date that matters. That is all it takes.
Contacting us from Canada, Australia or New Zealand
Our support team works on US business days, so a message sent during your evening in Australia or New Zealand often arrives during our working day and is answered by your next morning. Canadian customers are in time zones close to ours. Wherever you are, the 1-business-day reply promise is the same. When writing about a delivery outside the United States, mention your country and city so we can factor in customs processing when checking a tracking status.
Team, league and group orders
We love helping teams get kitted out. If you are organising jerseys for a softball team, a bowling league, a school spirit day, a church group or a family reunion, email us before you order with:
- the design or designs you are considering;
- a list of sizes and quantities (for example, 2 × M, 5 × L, 3 × XL, 2 × 3XL);
- the date you need the jerseys by;
- the country the order will ship to (United States, Canada, Australia or New Zealand).
We will confirm availability for every size, flag anything that could affect your date and answer sizing questions for individual players. When you are ready, you place the order on the site as normal, and the whole roster ships together with free shipping. If a player needs a different size after delivery, each jersey can be exchanged on its own within 60 days.
Sizing help before you buy
If you are unsure about fit, tell us the product you are looking at and either your chest measurement or the measurements of a jersey you already like (laid flat, chest width just below the armholes and body length from shoulder to hem). Tell us how you want it to fit and what you will wear underneath. We will recommend a size within 1 business day. Our Size Guide explains how to take these measurements in a couple of minutes.
Problems with an order
Something not right? Here is how to get it fixed fastest:
- Damaged or defective item: email photos of the problem and the shipping label within 60 days of delivery. We send a replacement or a full refund, usually without needing the item back.
- Wrong item or size received: send a photo of what arrived, including the size label. We ship the correct item free.
- Parcel late or missing: if tracking has not updated for 7 business days, contact us and we will open a carrier investigation for you.
- Address mistake: email us immediately with your order number and the corrected address; changes are free until the parcel ships.
- Charged twice: send both transaction references and we refund any duplicate within 7 calendar days.
What happens after you contact us
- Your message arrives in our support inbox and is matched to your order if you included the order number.
- We reply within 1 business day with an answer, a solution or, if we need something from you, a clear question so you know exactly what to send.
- We follow through. For returns, refunds or investigations, we email you at each step: approval, shipment of a replacement, refund processed.
- We close the conversation only when your issue is resolved. If you reply to our email, the conversation picks up where it left off.
If you have not heard back within 1 business day, please check your spam or junk folder and add [email protected] to your contacts. If our reply is not there, write again with “Follow-up” and your order number in the subject line.
Business information
Proudjersey is an online store selling sports-style jerseys to customers in the United States, Canada, Australia and New Zealand. Our business details are:
- Business name: Proudjersey
- Address: 525 Gardner Way, Clifton, CO 81520, United States
- Email: [email protected]
- Website: https://proudjersey.com
Please do not send returns to this address unless our return authorization email tells you to. Returns sent without authorization take longer to process; always contact us first so we can give you the correct return instructions.
Feedback, ideas and partnerships
We read every suggestion, whether it is a design idea, a sport you would like us to cover, a size you wish we offered or a country you would like us to ship to. Send it to [email protected] with “Feedback” in the subject line. If you are a league organiser, a school or a club interested in working with us, use “Partnership” in the subject line and tell us a little about your group.
Privacy when you contact us
When you email us, we use the information you send only to answer your request and to keep a record of what was agreed about your order. We do not add you to marketing lists because you contacted support. Our Privacy Policy explains how long we keep messages and the rights you have over your information.
Accessibility
If any part of our website is difficult to use with a screen reader, keyboard navigation or another assistive technology, please tell us. Email [email protected] with the page and the problem, and we will help you complete your order by email while we fix it.
Beware of impersonation
Proudjersey only contacts customers from [email protected] and only about orders, returns or questions you raised. We never ask you to pay through a link in an unexpected message, never ask for your password and never ask for card details by email. If you receive a suspicious message using our name, do not click any links; forward it to [email protected] so we can warn other customers.