Returns & Exchanges Policy
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Buying a jersey online means guessing a little: will the hockey cut be roomy enough over a hoodie, will the red look the same in person, will a 2XL basketball tank hang the way you like? This Returns & Exchanges Policy explains the process side of putting it right. You can return or exchange any Proudjersey item within 60 days of delivery, for any reason. Below you will find what can come back, how to start, who pays for postage and what happens once your parcel reaches us. For how much money you get back and when, see our separate Refund Policy.
Returns at a glance
- Return window: 60 days from the delivery date shown in tracking.
- What qualifies: every product we sell, for any reason.
- Exchanges: swap for another size or another design, subject to availability.
- Return postage: free when an item is damaged, defective, not as described or not what you ordered; for change-of-mind returns and size swaps, you pay to send the item back and we pay to ship the exchange to you.
- Restocking fees: none.
- After approval: 14 days to send the item back; inspection within 2 business days of arrival.
Your 60-day window, explained
The clock starts on the delivery date shown in your tracking, not on the day you ordered. You only need to contact us within those 60 days; you do not need the item to be back with us by day 60. Once we approve your return, you have 14 days to put it in the post. That extra time matters for real life: if your bowling league only meets every other week and you want to try the jersey on league night first, you can.
Gifts follow the same rule. If someone sent you a Proudjersey jersey, the 60 days run from the date it was delivered to you, and you can exchange it without the buyer being involved. Tell us the order number if you have it, or the buyer’s name and the delivery address, and we will find the order.
What can come back
All Proudjersey products can be returned within 60 days. What we ask of you depends on why it is coming back:
- You changed your mind, or the size or style is not right: please send the item back unworn outside of trying it on, unwashed, free of odours and stains, with any tags still attached and, where possible, in the packaging it arrived in. Trying a jersey on at home to check the fit is expected and fine.
- The item is damaged, defective or not as described: condition does not matter; you only had to open or wear it to find the problem. Think of a split seam, a print that cracked after the first gentle wash, missing buttons or a colour that clearly differs from the product photos.
- We sent the wrong item or the wrong size: condition does not matter either. We fix our mistake at our cost.
Jerseys that come back in resellable condition are inspected, refolded and may be offered again; anything that has been worn on the field, washed or marked is assessed case by case, as explained in the inspection section below. Because we want you to wear our jerseys, not keep them in a drawer out of worry, we never refuse a return just because the box was opened.
How to start a return or exchange
- Get in touch. Email [email protected] or submit a ticket with your order number, which item or items you want to send back, the reason, and whether you would prefer an exchange or a refund.
- Add photos if something is wrong. For damaged, defective or incorrect items, attach clear photos of the item, the problem and the shipping label. Two or three photos taken in daylight are usually enough.
- Receive your return authorization. We reply within 1 business day with the return address and instructions. When we are covering the cost, we include a prepaid label or explain how we will reimburse your postage.
- Pack and send. Fold the item, include a note with your order number, seal the parcel and ship it within 14 days using a tracked service. Keep the tracking number until your return is complete.
Please do not post items back without contacting us first. A parcel that arrives without an authorization takes longer to match to an order, which delays your exchange or refund.
Who pays for return postage
| Reason | Postage to send the item back | Postage for an exchange item | Do you need to send it back? |
|---|---|---|---|
| Damaged in transit | Free (prepaid label or reimbursement) | Free | Usually not; photos are often enough |
| Defective or not as described | Free (prepaid label or reimbursement) | Free | Usually not; photos are often enough |
| Wrong item or wrong size sent | Free (prepaid label if we need it back) | Free | Only if we ask for it |
| Size swap (our item, your choice of size) | Paid by you | Free | Yes |
| Changed your mind | Paid by you | Not applicable | Yes |
Change-of-mind postage is the only cost you might carry, and we never charge a restocking fee. A tip for customers outside the United States: because return parcels travel internationally, ask your post office for the most economical tracked option and mark the parcel as “returned goods” to reduce the chance of customs charges.
Exchanges for a different size or design
Size exchanges are the most common reason jerseys come back. A football jersey that felt boxy, a soccer jersey that sat tighter across the chest than expected, a matching family set where only one person’s size was off: all of these can be exchanged within 60 days. You can swap for another size of the same design, or for a different design entirely.
- Same design, different size: we reserve the new size as soon as we approve your request and ship it free within 1–3 business days of your return arriving.
- Different design: we treat it as a return plus a new purchase and settle only the price difference, refunding any lower amount or asking you to cover any higher amount before we ship.
- Size or design no longer available: we suggest the closest alternative, or refund you in full for the returned item if nothing suits.
Not sure which size to switch to? Read our Size Guide before you reply to us, or tell us how the first jersey fitted (for example “too long in the body, fine across the shoulders”) and we will help you choose.
Damaged, defective or incorrect items
If something arrives damaged or faulty, or you receive the wrong item or size, tell us within 60 days of delivery and include photos. In most of these cases you do not need to send anything back: we send a free replacement or arrange a full refund, including any shipping charge on the original order. If we need to see the item, for example to check a recurring print problem, we send you a prepaid label. Replacements for our errors ship as soon as we have your photos, without waiting for anything to come back.
Team and group orders
A team order is still a set of individual items, so each jersey can be returned or exchanged on its own within the same 60-day window. If three players on a twelve-person roster need different sizes, you only send those three back. To keep things simple for coaches and managers:
- Send one request listing every jersey that needs to change, with the current size and the size wanted for each.
- Pack all exchanges for the order in one parcel if you can, with a note listing what is inside.
- We ship the replacements together, so the roster is complete again in one delivery.
Inspection and what happens next
We inspect returned items within 2 business days of arrival and email you the result. For an exchange, the new item ships within 1–3 business days. For a refund, our Refund Policy explains the amount and timing: approved refunds reach your original payment method within 7 calendar days of approval.
If a change-of-mind return arrives worn, washed, stained or damaged after delivery, we contact you before doing anything else. We explain what we found and offer either a partial refund that reflects the condition or to send the item back to you. You choose; we do not deduct anything without telling you first.
Three common return situations, start to finish
A hockey jersey that is too small to wear over a hoodie
Jordan orders an XL hockey jersey for cold rink nights, tries it on over a thick hoodie and finds the sleeves too short. Jordan emails us on day 12 asking for a 2XL. We reserve the 2XL, send the return address the same business day, and Jordan posts the XL back within the 14 days allowed, paying the postage because it is a size swap. Two business days after the parcel arrives, the XL passes inspection and the 2XL ships free.
A softball jersey with a print flaw
A team manager notices that one jersey in a twelve-piece order has a smudged number area. She emails a daylight photo of the flaw and the shipping label. Because the problem is ours, we ship a replacement immediately without asking for the flawed jersey back, and the rest of the order is unaffected.
A gift that does not suit
Sam receives a bowling jersey as a birthday present and prefers a different design. Sam contacts us on day 40 with the buyer’s name and delivery address, chooses a new design of the same price, and sends the original back unworn. No money changes hands because the prices match, and the buyer is not contacted unless Sam asks us to.
Orders that have not shipped yet
If your order has not left us, you do not need a return at all. Visit Cancel or Change an Order to cancel it or change the size, design, quantity or shipping address. Changes are free within 24 hours of ordering as long as the parcel has not shipped.
Returns from Canada, Australia and New Zealand
The same 60-day window and the same rules apply wherever you live. For damaged, defective or incorrect items, we cover the return cost or, more often, do not need the item back at all. For change-of-mind returns and size swaps, international postage back to the United States is paid by you, and the exchange item is shipped to you free. Import duties you paid on the original delivery are set by your country’s customs authority; some authorities allow you to reclaim them for returned goods, so it is worth keeping your paperwork.
Quick packing checklist
- Your return authorization email is open, so you can copy the return address exactly.
- The jersey is folded with tags attached (for change-of-mind returns) and placed in a bag or mailer that will not tear.
- A slip of paper with your order number and the words “exchange to size ___” or “refund” is inside the parcel.
- You have chosen a tracked service and kept the receipt with the tracking number.
Help with a return
Email [email protected] and we will reply within 1 business day. You can also read our FAQs, check delivery details on the Shipping & Delivery page, or browse every support topic in the Help Center.