Shipping & Delivery
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This Shipping & Delivery Policy is the game plan for every Proudjersey order: how we get your jersey ready, where we can send it, what it costs (nothing, for every country we serve), how long it usually takes and what we do when a parcel runs late or goes missing. It applies to every order placed on https://proudjersey.com. If you cannot find the answer you need, email [email protected] and a member of our team will reply within 1 business day.
Shipping at a glance
- Ships from: the United States.
- Where we deliver: the United States, Canada, Australia and New Zealand.
- Shipping cost: free on every order to those four countries, with no minimum spend and no coupon required.
- Order processing: 1–3 business days before your parcel leaves us.
- Transit time: an estimated 3–7 business days once the carrier has your parcel, so most orders arrive within 4–10 business days of ordering.
- Tracking: a tracking number is emailed to you when your order ships.
- Problems on the way: lost or damaged parcels are replaced or refunded in full.
How your order gets ready to ship
Once your payment is confirmed, your order enters our preparation queue. We check every item against your order, confirm the sizes you picked (for example, that the 2XL hockey jersey you chose really is a 2XL and not an XL), fold the jerseys so the print and trim are protected, and pack them for the trip. This preparation takes 1–3 business days.
Business days are Monday to Friday, not counting public holidays in the United States. An order placed on a Friday evening, a Saturday or a Sunday starts its preparation on the following Monday. During very busy periods, such as the weeks before the winter holidays or the start of spring league season, preparation can occasionally take up to two extra business days. If that ever applies to your order, we email you rather than leave you guessing.
You receive two emails along the way. The first is an order confirmation, sent as soon as you place the order, which lists the items, sizes and shipping address. The second is a shipping confirmation with your tracking number, sent when the parcel is handed to the carrier. Keep both: they contain your order number, which is the fastest way for us to find your order if you contact us.
Where we ship and what it costs
We currently deliver to four countries. Shipping is free to all of them on every order, whether you buy one bowling jersey or outfit a full softball roster. There is no order minimum, no code to enter and no hidden handling fee added at checkout.
| Destination | Shipping method | Cost | Processing time | Estimated transit time | Estimated total delivery time |
|---|---|---|---|---|---|
| United States | Free shipping | $0 | 1–3 business days | 3–7 business days | 4–10 business days |
| Canada | Free shipping | $0 | 1–3 business days | 3–7 business days | 4–10 business days |
| Australia | Free shipping | $0 | 1–3 business days | 3–7 business days | 4–10 business days |
| New Zealand | Free shipping | $0 | 1–3 business days | 3–7 business days | 4–10 business days |
Transit times are estimates based on typical carrier performance, not guaranteed delivery dates. Remote and rural addresses, severe weather and customs processing for parcels leaving the United States can add time. If your address is outside these four countries, checkout will not offer a shipping method and the order cannot be completed. If you live elsewhere and would like us to ship to your country in the future, tell us through Contact Us; we read every request.
Planning around a game, a tournament or a gift date
Jerseys are often bought for a specific day: opening night of a hockey league, a family reunion where everyone wears matching shirts, a birthday or a national holiday. To give yourself the best chance of having the jerseys in time, add the processing time to the transit estimate and then leave a few days of buffer.
- Example for a US address: if your softball team plays its first game in two weeks, ordering today normally leaves enough time, because the total estimate is 4–10 business days.
- Example for Canada, Australia or New Zealand: parcels also clear customs in the destination country, so allow the full estimate and a little extra, especially before major holidays.
- Team orders: collect every player’s size before you order, so the whole roster ships together instead of being reordered later. Our Size Guide explains how to measure.
If you have a firm date, mention it when you contact us. We will tell you honestly whether the estimate fits; we would rather say so in advance than promise something the carrier cannot deliver.
Tracking your parcel
When your order ships, the shipping confirmation email includes a tracking number and a link to the carrier’s tracking page. The first scan can take 24 to 48 hours to appear after the label is created, so a tracking page that says “label created” on the first day is normal. You can also look up your order on our Order Tracking page using your order number and the email address you used at checkout.
No shipping email after three business days? Check your spam or promotions folder first, then email us with your order number. We will resend the tracking details or tell you exactly where your order is in our preparation queue.
Getting the address right
Most delivery problems start with a small address error: a missing apartment number, a swapped digit in a ZIP or postal code, or an old address saved in a browser. Please check your name, street address, unit number, city, state or province and postcode before you pay.
If you spot a mistake after ordering, email us straight away. We can update the address free of charge until the parcel is handed to the carrier; see Cancel or Change an Order for how changes work. After the parcel ships, we ask the carrier to redirect it, but the carrier decides whether a redirect is possible. If a parcel comes back to us because the address was incomplete or incorrect, we reship it as soon as you confirm the right address. If the error was ours, the reshipment is free; if it was not, we will tell you about any carrier charge before reshipping so you can decide.
Please use a full street address. Delivery to P.O. boxes and military APO/FPO addresses depends on the carrier serving your area and may not be available for every order; if checkout accepts the address, we will contact you if the carrier cannot serve it.
How we pack your jerseys
Jerseys travel folded in a protective mailer or box sized to the order, so they arrive flat and clean rather than crumpled. Larger team orders are packed in sturdier boxes, and we keep each size grouped so a coach can hand out the roster quickly. When a jersey arrives, unfold it, hang it for a few hours and any fold lines from transit normally relax on their own; washing it inside out on a cold, gentle cycle and hanging it to dry is the gentlest way to look after the print afterwards.
Orders with several items
Items in the same order usually travel together in one parcel. Occasionally we split an order into two parcels so the items that are ready can leave sooner, for example when one size of a team order needs an extra day of preparation. You never pay extra for a split shipment, and you receive a separate tracking number for each parcel so you know what is arriving and when.
Late, lost or stolen parcels
If your tracking has not updated for 7 business days, or your parcel has not arrived 7 business days after the latest estimated delivery date, contact us with your order number. We open an investigation with the carrier for you; you do not have to chase them yourself. If the carrier confirms the parcel is lost, or the investigation is not resolved within 5 business days, we send a free replacement or give you a full refund, whichever you prefer. Refunds are processed and reach your original payment method within 7 calendar days of approval, as described in our Refund Policy.
If tracking shows your parcel as delivered but you cannot find it, check around your entrance, with neighbours, with your building’s mail room or reception and with your local post office. Parcels marked delivered sometimes appear a day later. If it still has not turned up, contact us within 60 days of the delivery date and we will work with you and the carrier to resolve it.
Parcels that arrive damaged
If the box is crushed or torn, or a jersey arrives stained, torn or with a print flaw, keep the packaging and take clear photos of the outer box, the shipping label and the damaged item. Email them to [email protected] within 60 days of delivery. We send a replacement or a full refund at no cost to you, and in most cases you do not need to send the damaged item back. Our Returns & Exchanges Policy explains the full process.
Customs, duties and taxes
All prices on our site are in US dollars. Orders delivered within the United States do not pass through customs. Orders shipped to Canada, Australia or New Zealand leave the United States and may be charged import duties, taxes or customs processing fees by the destination country. These charges are set by the destination country’s authorities, are not included in our prices or in our free shipping, and are paid by the recipient when the parcel arrives or before it is released.
The amount depends on your country’s rules and the value of your order, so we cannot quote it in advance. If you refuse to pay these charges and the parcel is returned to us, we refund the price of the items once the parcel arrives back with us. If you are unsure about the rules where you live, your national customs or border agency publishes current thresholds and rates.
Holidays, weather and events outside our control
Carrier networks slow down around major holidays and during severe weather such as winter storms, hurricanes or wildfires. When an event like this affects deliveries in a region we ship to, we post a notice on the site and adjust the estimates we give you. We cannot control carrier delays, but we can make sure you are never left without an answer: if your parcel is affected, we will keep you updated until it is delivered or replaced.
Shipping questions
Our support team can help with anything related to delivery, from checking a tracking status to planning a team order around a tournament date. Email [email protected], visit the Help Center or submit a ticket, and include your order number so we can reply faster. We respond within 1 business day. Quick answers to common delivery questions are also collected on our FAQs page.
Proudjersey, 525 Gardner Way, Clifton, CO 81520, United States.