To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.
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\nUse the form above to check the status of your Proudjersey order. Enter your order number and the email address you used at checkout, then select “Track”. The result shows the current status of your order and the items in it. When your parcel has shipped, your shipping confirmation email also contains a tracking number and a link to the carrier’s own tracking page, which shows every scan along the way. This page explains where to find the details you need, what each status means and what to do if something looks wrong.
\nYour order number is in the subject line and the body of the order confirmation email we send the moment you place an order. It is a short number, and it is the key to every support request: quote it whenever you contact us and we can find your order instantly.
\nYour tracking number arrives later, in the shipping confirmation email we send when the parcel is handed to the carrier. Orders are prepared within 1–3 business days, so the shipping email normally follows the order confirmation by one to three business days. The email contains the tracking number itself and a link that opens the carrier’s tracking page directly.
\nCan’t find either email? Search your inbox, spam, junk and promotions folders for “Proudjersey”. If you checked out with a different email address than you usually use, look there too. If you still cannot find them, email support@proudjersey.com with your full name and shipping address and we will resend everything.
\nYour order passes through a series of statuses. Some come from our store (shown in the form above) and some come from the carrier (shown on the carrier’s tracking page). Here is what each one means and whether you need to do anything.
\n| Status | \nShown by | \nWhat it means | \nWhat you should do | \n
|---|---|---|---|
| Pending payment | \nOur store | \nThe order was started but payment has not been confirmed. | \nComplete payment, or place the order again if payment failed. No jerseys are reserved until payment succeeds. | \n
| Processing | \nOur store | \nPayment is confirmed and we are preparing your jerseys. This takes 1–3 business days. | \nNothing, unless you need a change: changes are free within 24 hours of ordering if the order has not shipped. | \n
| On hold | \nOur store | \nWe need to check something, such as a payment verification or an address question. | \nWatch for an email from support@proudjersey.com and reply to it so we can continue. | \n
| Completed / Shipped | \nOur store | \nThe parcel has been handed to the carrier and your tracking email has been sent. | \nUse the tracking link in your shipping email. | \n
| Label created | \nCarrier | \nA shipping label exists; the carrier may not have scanned the parcel yet. | \nWait 24 to 48 hours for the first scan. | \n
| In transit | \nCarrier | \nThe parcel is moving through the carrier network. Estimated transit is 3–7 business days. | \nNothing. Parcels to Canada, Australia and New Zealand also pass through customs during this stage. | \n
| Held by customs | \nCarrier | \nThe destination country is checking the parcel or waiting for import charges. | \nFollow the carrier’s instructions; you may need to pay duties or taxes before release. | \n
| Out for delivery | \nCarrier | \nThe parcel is on the vehicle for delivery today. | \nMake sure someone can receive it, or that it can be left safely. | \n
| Delivered | \nCarrier | \nThe carrier has recorded the parcel as delivered. | \nCheck your mailbox, entrance and neighbours. Contact us if you cannot find it. | \n
| Delivery exception | \nCarrier | \nSomething interrupted delivery, such as a missing apartment number, nobody available to sign, or weather. | \nRead the carrier’s note. Contact us if the address needs correcting. | \n
| Returned to sender | \nCarrier | \nThe parcel could not be delivered and is coming back to us. | \nEmail us to confirm your address; we reship once it arrives back. | \n
| Cancelled | \nOur store | \nThe order was cancelled by you or by us. | \nNothing; any payment is refunded within 7 calendar days of the cancellation. | \n
| Refunded | \nOur store | \nPart or all of the order has been refunded. | \nCheck your payment method within 7 calendar days of the refund approval. | \n
From the moment you order to the moment the parcel arrives, most orders take 4–10 business days:
\nThese are estimates, not guarantees. Weekends and public holidays are not business days, and carriers slow down during peak seasons and severe weather. Our Shipping & Delivery page has the full details, including a table by country.
\nDomestic parcels do not pass through customs, so tracking usually moves steadily from “label created” to “delivered”. Rural routes and apartment buildings without a secure mail room are the most common causes of delays or missed deliveries; adding a unit number and any gate code in the address line helps.
\nParcels cross the border during transit. You may see a status such as “processed through customs” or “arrived in destination country” followed by a handover to the local delivery service. If import charges apply, the carrier tells you how and when to pay them.
\nParcels travel the longest distance, so there can be longer gaps between scans while a parcel is on an international flight. A pause of several days during the international leg is normal. Once the parcel is in the country, local scans resume and delivery usually follows within a few business days.
\nIf you ordered jerseys for a specific game, tournament or event, keep an eye on the tracking page from the day you receive the shipping email. If the parcel shows “out for delivery”, plan for someone to be available. If you see a delivery exception or a long pause close to your date, contact us straight away; we can check with the carrier and, if the date is at risk, discuss what options are available, such as reshipping to a different address where someone will be home.
\nLarge orders, such as a full team roster, normally travel together in one parcel. Occasionally we split an order so the items that are ready can leave sooner. If that happens, you receive a separate shipping email with its own tracking number for each parcel, and the tracking form above lists which items have shipped. Split shipments never cost you anything extra. If one parcel arrives and the other has not appeared a few days later, check its own tracking number before contacting us, because parcels can take different routes.
\nIt is normal for tracking to pause for a day or two, especially while a parcel crosses a border, moves between carriers or waits over a weekend. If your tracking has not updated for 7 business days, or the parcel has not arrived 7 business days after the latest estimated delivery date, please contact us with your order number. We will:
\nRefunds for lost parcels are processed and reach your original payment method within 7 calendar days of approval, as explained in our Refund Policy.
\nParcels marked as delivered sometimes appear later the same day or the next day. Before contacting us, please:
\nIf the parcel is still missing, contact us within 60 days of the delivery date. We will raise it with the carrier and work with you to resolve it.
\nIf tracking shows a delivery exception because of an address problem, or you notice an error in the address on your shipping email, email us right away with your order number and the full corrected address. Before the parcel ships, we can change the address free of charge (see Cancel or Change an Order). After it ships, we ask the carrier to redirect it, although the carrier decides whether that is possible. If the parcel comes back to us, we reship it once you confirm the address.
\nExchanges and replacements are shipped as new parcels with their own tracking numbers. You receive a shipping email for each one, just like for your original order. If you are returning an item to us, keep the tracking number from your own post office receipt; it is the proof that your return is on its way, and we may ask for it if the parcel is slow to arrive. Our Returns & Exchanges Policy explains the full process.
\nEmail support@proudjersey.com or submit a ticket with your order number. We reply within 1 business day. You can also browse the Help Center or our FAQs for quick answers.
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