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\nQuick, straight answers to the questions Proudjersey customers ask most, from choosing between an XL and a 2XL to what happens if a parcel to New Zealand goes quiet. Every answer here uses the same numbers as our policies, and each one links to the full policy if you want the detail. Can’t find your question? Email support@proudjersey.com and we will reply within 1 business day.
\nOpen the jersey you like, choose your size from the size buttons, add it to your cart and go to checkout. Enter your shipping address, review the order summary (shipping shows $0 for the US, Canada, Australia and New Zealand), choose one of the payment options shown and place the order. A confirmation email with your order number arrives straight away.
\nNo account is required unless the checkout page asks you to create one. Your order confirmation email contains your order number, which is all you need to track the order or contact us about it.
\nYes. Add each size you need to the cart in one order so the roster ships together. Collect every player’s size first using our Size Guide. If you want us to double-check sizes or availability before you order, email us the list and we will reply within 1 business day.
\nYes, free of charge within 24 hours of placing it, as long as it has not shipped. Email us with your order number and exactly what to change. After 24 hours we still try until the parcel leaves us. Full details are on Cancel or Change an Order.
\nCheck your spam, junk or promotions folder first. If it is not there, email us with the name and email address used at checkout and we will confirm whether the order went through and resend the confirmation.
\nWe ship from the United States to four countries: the United States, Canada, Australia and New Zealand. Checkout does not offer shipping to other countries yet.
\nNothing. Shipping is free on every order to all four countries, with no minimum spend and no code needed.
\nOrders are prepared within 1–3 business days. Transit is estimated at 3–7 business days, so most orders arrive within 4–10 business days of ordering. These are estimates rather than guarantees; see Shipping & Delivery for the full picture.
\nYes. We email a tracking number when your order ships. The first scan can take 24 to 48 hours to appear. You can also check your order on our Order Tracking page.
\nYou might. Orders leaving the United States may be charged import duties or taxes by the destination country. These are set by your country, are not included in our prices or free shipping, and are paid by the recipient on delivery.
\nIf tracking has not updated for 7 business days, or the parcel is 7 business days past its latest estimated delivery date, contact us. We open a carrier investigation; if the parcel is confirmed lost or not found within 5 business days, we send a free replacement or a full refund, your choice.
\nCheck around your entrance, with neighbours, your building’s mail room and your local post office; parcels sometimes appear a day later. If it is still missing, contact us within 60 days of the delivery date and we will work with the carrier to resolve it.
\nYou can return or exchange any Proudjersey product within 60 days of delivery, for any reason. Contact us first to get a return authorization, then send the item back within 14 days of approval. See the Returns & Exchanges Policy.
\nWe do when the item is damaged, defective, not as described or the wrong item. For change-of-mind returns and size swaps, you pay to send the item back and we pay to ship any exchange item to you. There are no restocking fees.
\nEmail us with your order number and the size you want. We reserve it, you send the original back within 14 days, and we ship the new size free within 1–3 business days of your return arriving.
\nApproved refunds are processed and reach your original payment method within 7 calendar days of approval. A refund is approved when your return passes inspection (within 2 business days of arrival), when we accept a photo claim, or when we confirm a cancellation. See our Refund Policy.
\nEmail photos of the damage, the item and the shipping label within 60 days of delivery. We send a replacement or a full refund at no cost, and in most cases you do not need to send the damaged item back.
\nYes. The 60-day window runs from the date it was delivered to you. Give us the order number or the buyer’s name and delivery address, and you can exchange it without involving the buyer.
\nAdult sizes S, M, L, XL, 2XL, 3XL, 4XL and 5XL. Availability of each size is shown on the product page.
\nMeasure a jersey or shirt that fits you well, laid flat: chest width from side seam to side seam just below the armholes, and body length from the top of the shoulder to the hem. Compare with any measurements on the product page and read our Size Guide for how each sport cut fits.
\nSize up if you will wear a hoodie, base layer or pads underneath, or you like a relaxed look. Stay with your usual size for a neater fit when playing. If it turns out wrong, you can exchange within 60 days of delivery.
\nTurn it inside out, wash cold on a gentle cycle with similar colours, and hang or lay flat to dry. Avoid high dryer heat, bleach and ironing directly over prints. Always follow the care label if it says otherwise.
\nNo. Our designs are original sports-style jerseys and are not affiliated with or endorsed by any professional league or team.
\nOur jerseys use one unisex size run from S to 5XL. Measuring a favourite shirt is the most reliable way to choose; many women pick their usual T-shirt size, or one size down for a closer fit.
\nNot at the moment; our range is adult sizes S to 5XL. If you are buying for a smaller wearer, compare any S garment measurements on the product page with a shirt that fits them.
\nHockey jerseys are the most generous, followed by football jerseys. Soccer jerseys have the trimmest athletic cut, and basketball jerseys are sleeveless tanks with deep armholes. The Size Guide has a table comparing every style.
\nIf verified garment measurements are available for a product, they appear on its product page. If they are not shown, email us the product name and we will check that specific jersey for you before you order.
\nYes. Every design is offered in the full size run, so a roster can mix S through 5XL in one order. Put all sizes in a single order so the jerseys ship together.
\nNo. Each jersey can be exchanged on its own within 60 days of delivery. Send one request listing the jerseys that need a new size and we ship the replacements together.
\nWe cannot guarantee delivery dates, but you can plan with our estimates: 1–3 business days to prepare plus 3–7 business days in transit. Tell us your date when you order and we will say honestly whether it looks realistic.
\nYes. Enter the recipient’s address as the shipping address at checkout. The recipient can exchange the jersey for another size within 60 days of delivery.
\nNot at the moment. If you are sending a gift, the parcel goes straight to the recipient’s address in our standard packaging.
\nAny active discount is shown on the site or applied with a code at checkout. If you are planning a large team order, contact us and we will tell you whether any current offer applies.
\nThe payment options available for your order are shown on the checkout page before you pay. We only display a method once it is connected and working. See Payment Methods for how payment works.
\nAll prices are in US dollars. If your card uses another currency, your bank converts the amount and may add its own fee.
\nYes. The site uses an encrypted HTTPS connection throughout, and payments are handled by our payment provider; we never see or store your full card number.
\nWhen you place your order. If you cancel before it ships, or we cancel any part of it, the refund reaches your original payment method within 7 calendar days of our confirmation.
\nCheck that the billing address matches your card, re-enter the card details, and make sure your bank allows online purchases in US dollars. A declined attempt never creates an order, so you are not charged for it.
\nOnly to process and deliver your order, support you and run the store safely. We do not sell your personal information. Read the full Privacy Policy.
\nYes. Email us from the address linked to your orders and we will delete or anonymise what we hold, except records we must keep by law, such as tax records for orders.
\nEmail support@proudjersey.com, use our Contact Us page or submit a ticket. We reply to every message within 1 business day.
\nOur Help Center groups every support topic in one place, with links to each policy. For anything specific to your order, include your order number when you write to us so we can answer in one reply.
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