{"page":{"id":309,"title":"About Us","handle":"about-us","url":"https://proudjersey.com/about-us/","body_html":"<p class=\"policy-updated\">Last updated: <time datetime=\"2026-10-02\">October 2, 2026</time></p>\n<p>Proudjersey is an online jersey shop for people who love the game, whatever their game is. We sell sports-style jerseys for baseball, basketball, football, hockey, soccer, softball and bowling, along with themed collections for holidays, patriotic celebrations, faith groups and families who like to match. Every design comes in adult sizes S through 5XL, ships free from the United States to the US, Canada, Australia and New Zealand, and can be returned or exchanged within 60 days of delivery. This page explains what we sell, how we think about quality and fit, and the promises we make to every customer.</p>\n<h2>What Proudjersey is about</h2>\n<p>A jersey is never just a shirt. It is what a softball team wears in its first photo of the season, what a dad wears to every one of his daughter&#8217;s hockey games, what a group of friends pulls on for a watch party, what a family wears to a reunion so the grandparents can spot everyone across the park. We built Proudjersey around those moments. Our job is to make it easy to find a jersey that looks right, fits right and arrives when you need it, and to make it painless to fix things when they do not.</p>\n<p>The name says it simply: a jersey you are proud to wear. That pride comes from the design, from the fit and from knowing that the shop behind it will treat you fairly if anything goes wrong. We would rather earn a second order through good service than squeeze extra out of the first one.</p>\n<h2>What we sell</h2>\n<p>Our range is organised by sport first, because the sport decides the cut, and then by theme, because the occasion often decides the design.</p>\n<h3>Jerseys by sport</h3>\n<ul>\n<li><strong>Baseball jerseys:</strong> classic button-front styles with a straight hem, easy to wear open over a tee or buttoned up on game day. Browse <a href=\"/product-category/baseball-jerseys/\">Baseball Jerseys</a>.</li>\n<li><strong>Basketball jerseys:</strong> sleeveless tank cuts with deep armholes for the court and the stands. Browse <a href=\"/product-category/basketball-jerseys/\">Basketball Jerseys</a>.</li>\n<li><strong>Football jerseys:</strong> boxy, short-sleeved and roomy through the shoulders, perfect for flag football and tailgates. Browse <a href=\"/product-category/football-jerseys/\">Football Jerseys</a>.</li>\n<li><strong>Hockey jerseys:</strong> long and generous with full sleeves, ideal for cold rinks and winter gatherings. Browse <a href=\"/product-category/hockey-jerseys/\">Hockey Jerseys</a>.</li>\n<li><strong>Soccer jerseys:</strong> lighter, trimmer athletic cuts for match days and training. Browse <a href=\"/product-category/soccer-jerseys/\">Soccer Jerseys</a>.</li>\n<li><strong>Softball jerseys:</strong> two-button and full-button styles made for weekend leagues. Browse <a href=\"/product-category/softball-jerseys/\">Softball Jerseys</a>.</li>\n<li><strong>Bowling jerseys:</strong> relaxed camp-collar shirts worn untucked for league night. Browse <a href=\"/product-category/bowling-jerseys/\">Bowling Jerseys</a>.</li>\n</ul>\n<h3>Themed collections</h3>\n<p>Our <a href=\"/product-category/jersey-themes/\">Jersey Themes</a> bring together designs for patriotic celebrations, holiday and seasonal parties, faith-inspired groups and families or couples who want to match. A themed jersey still follows the cut of its sport, so the sizing advice for that sport applies.</p>\n<h2>Picking the right style for the occasion</h2>\n<p>People often ask which jersey style suits which occasion, especially when the sport itself does not matter much, for example for a family reunion or a costume party. A few rules of thumb we share with customers:</p>\n<ul>\n<li><strong>Cold weather or outdoor winter events:</strong> hockey jerseys, because their full sleeves and roomy cut layer comfortably over a hoodie.</li>\n<li><strong>Summer events and hot venues:</strong> basketball or soccer jerseys, which are the lightest in feel and the coolest to wear.</li>\n<li><strong>Groups with a wide range of sizes:</strong> baseball or football jerseys, whose relaxed cuts flatter almost everyone and look consistent in group photos.</li>\n<li><strong>Casual nights out and league nights:</strong> bowling jerseys, which feel more like a relaxed shirt than sportswear.</li>\n<li><strong>Players who will actually play in the jersey:</strong> choose the style of their sport, so the cut works with the movement and any gear they wear.</li>\n</ul>\n<p>If you are still undecided, describe the occasion when you email us and we will suggest a style and a size range for your group.</p>\n<h2>Original designs, no borrowed logos</h2>\n<p>Every Proudjersey design is our own. We do not use professional league or team names, logos, crests or mascots, and our jerseys are not official or licensed merchandise of any league, team or player. We think that is a feature, not a limitation: it means you can wear your own colours, your own name, your own team&#8217;s identity, without paying for someone else&#8217;s brand. It also means you never have to worry about whether the jersey you bought is a knock-off of something else. Our <a href=\"/intellectual-property-policy/\">Intellectual Property Policy</a> explains our approach in more detail.</p>\n<h2>How we think about fit</h2>\n<p>Most jersey returns come down to size, so we put a lot of effort into helping you choose well the first time. Instead of publishing one generic chart and hoping it matches every design, our <a href=\"/size-guide/\">Size Guide</a> teaches a simple method: measure a jersey you already own and love, then compare. We explain how each sport cut tends to fit, when to size up for layering, and how to size a whole team. When we have verified garment measurements for a product, we show them on its product page. And if you would rather ask a person, send us your measurements and we will recommend a size within 1 business day.</p>\n<p>We offer eight adult sizes, from S to 5XL, across the range, because teams and families come in every shape. If the size still turns out wrong, exchanging it is straightforward: tell us within 60 days of delivery, send the original back, and we ship the new size to you free.</p>\n<h2>How we check every order</h2>\n<p>Before a parcel leaves us, each order is checked against what you bought: the right design, the right size for each item and the right quantity. For team orders, we group sizes so the roster can be handed out quickly. Orders are prepared within 1–3 business days, and you receive a tracking number by email when your parcel ships. If something slips through and you receive the wrong item or a faulty jersey, we fix it at our cost, usually without asking you to send anything back.</p>\n<h2>Our promise to every customer</h2>\n<table class=\"policy-table\">\n<caption>The Proudjersey customer promise</caption>\n<thead>\n<tr>\n<th scope=\"col\">Promise</th>\n<th scope=\"col\">What it means for you</th>\n<th scope=\"col\">Details</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td>Free shipping</td>\n<td>No shipping charge to the US, Canada, Australia or New Zealand, with no minimum order</td>\n<td><a href=\"/shipping-delivery/\">Shipping &amp; Delivery</a></td>\n</tr>\n<tr>\n<td>60-day returns</td>\n<td>Return or exchange any item within 60 days of delivery, for any reason, with no restocking fees</td>\n<td><a href=\"/returns-exchanges-policy/\">Returns &amp; Exchanges</a></td>\n</tr>\n<tr>\n<td>Fast refunds</td>\n<td>Approved refunds reach your original payment method within 7 calendar days</td>\n<td><a href=\"/refund-policy/\">Refund Policy</a></td>\n</tr>\n<tr>\n<td>Real support</td>\n<td>A reply from our team to every email within 1 business day</td>\n<td><a href=\"/contact-us/\">Contact Us</a></td>\n</tr>\n<tr>\n<td>Fixes for our mistakes</td>\n<td>Damaged, defective or wrong items replaced or refunded at no cost to you</td>\n<td><a href=\"/returns-exchanges-policy/\">Returns &amp; Exchanges</a></td>\n</tr>\n<tr>\n<td>Honest information</td>\n<td>No fake reviews, no invented countdown timers, no payment badges for methods we do not offer</td>\n<td>This page</td>\n</tr>\n</tbody>\n</table>\n<h2>Who shops with us</h2>\n<p>Our customers are as varied as the sports we cover. A few of the people we had in mind when building the store:</p>\n<ul>\n<li><strong>Team managers and coaches</strong> outfitting a recreational league team, a bowling crew or an office softball squad, who need a dozen jerseys in mixed sizes to arrive together.</li>\n<li><strong>Fans</strong> who want a comfortable jersey for game nights, road trips and watch parties without wearing someone else&#8217;s logo.</li>\n<li><strong>Families and couples</strong> planning matching outfits for reunions, holidays or a big game, where everyone from S to 5XL needs to look like part of the set.</li>\n<li><strong>Gift buyers</strong> looking for something personal for a birthday or holiday, who appreciate that the recipient can swap the size without fuss.</li>\n<li><strong>Church groups, schools and clubs</strong> who want a shared look for events, camps and fundraisers.</li>\n</ul>\n<h2>Where we ship and how long it takes</h2>\n<p>We ship from the United States to four countries: the United States, Canada, Australia and New Zealand. Shipping is free to all of them. Orders are prepared within 1–3 business days and the carrier&#8217;s transit time is estimated at 3–7 business days, so most orders arrive within 4–10 business days of ordering. Customers in Canada, Australia and New Zealand may be charged import duties or taxes by their own country on arrival; we explain this clearly on our <a href=\"/shipping-delivery/\">Shipping &amp; Delivery</a> page so there are no surprises.</p>\n<h2>Looking after you after the sale</h2>\n<p>We measure ourselves by what happens when something goes wrong. If a parcel goes quiet in transit, we open the carrier investigation for you rather than telling you to call the carrier yourself. If a print arrives smudged, we send a replacement as soon as we see your photo. If a player&#8217;s jersey does not fit, we swap just that jersey without touching the rest of the team order. If you change your mind within the first 24 hours, we cancel or change the order for free, and after that we still try until the parcel leaves us. Every one of these situations is covered in plain language in our policies, and the same numbers appear everywhere so you never get two different answers.</p>\n<h2>Caring for your jersey</h2>\n<p>A well-cared-for jersey lasts season after season. Wash it inside out on a cold, gentle cycle, hang it or lay it flat to dry, and keep the iron away from printed areas. Skip the bleach and fabric softener on printed panels. Follow the care label inside your jersey if it says anything different. These habits protect the fit and the print far better than any hot wash or tumble dryer.</p>\n<h2>What we will never do</h2>\n<p>Trust is earned in small details, so here are a few things you will never see from us. We will never show reviews or star ratings that did not come from real customers. We will never add a &#8220;only 2 left&#8221; banner unless stock really is that low, or a countdown timer that resets when you reload the page. We will never display a payment logo for a method we do not actually accept. And we will never ask for your card details or password by email.</p>\n<h2>Our business details</h2>\n<p>Proudjersey is based in the United States. You can reach us at <a href=\"mailto:support@proudjersey.com\">support@proudjersey.com</a>, and our business address is Proudjersey, 525 Gardner Way, Clifton, CO 81520, United States. We are an online-only store and do not operate a walk-in shop, so please contact us by email for anything you need; returns should only be posted to the address given in your return authorization email.</p>\n<h2>Get in touch</h2>\n<p>We would love to hear from you, whether you have a question about sizing, an idea for a design, a sport you would like us to cover or a team order to plan. Email <a href=\"mailto:support@proudjersey.com\">support@proudjersey.com</a>, visit our <a href=\"/contact-us/\">Contact Us</a> page or browse quick answers in our <a href=\"/faqs/\">FAQs</a> and <a href=\"/help-center/\">Help Center</a>. Ready to find your jersey? Start in the <a href=\"/shop/\">shop</a>.</p>\n","visible_characters":10168,"meta_description":"Meet Proudjersey: sports-style jerseys for players, fans and families in sizes S to 5XL, shipped free from the USA with 60-day returns on every order.","parent":null,"published_at":"2026-10-02T16:45:13+00:00","updated_at":"2026-10-02T16:45:13+00:00"}}